Support Systems & Programs Lead
Salary
€75,000–105,000
Approx. in INR (gross)
≈ ₹85L / year
n8n is hiring a Support Systems & Programs Lead in Berlin, Germany. This is a visa-sponsored role in Germany, meaning the employer is open to sponsoring a work visa for eligible international candidates — including professionals applying from India.
The role typically suits candidates with around 5+ years of experience in engineering. As with all roles on GoBroad, only visa-sponsored positions are listed, so you never spend time on jobs that will not sponsor your move.
Key skills
About this role at n8n
n8n is seeking a Support Systems & Programs Lead to build and scale the systems, automations, and AI-powered processes that enable n8n's Support teams to deliver exceptional service at scale. You will lead and develop engineers who build support tooling, own the support tooling strategy and roadmap, and drive AI-first support and automation initiatives.
You will lead and coach the Support Systems team, establish clear team scope and delivery rhythm, own the support tooling portfolio and build a prioritized roadmap, partner with support leaders and cross-functional stakeholders to align priorities, lead the expansion of Nate (n8n's AI-powered support solution), guide the development of reliable automations and AI agents, and measure impact through metrics such as time saved and AI-handled ticket share.
Description provided by the employer’s job posting.
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