Key Account Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Key Account Manager based in Australia.

We are seeking a results-driven Key Account Manager to build strategic customer relationships, strengthen retention, and drive revenue growth across an established portfolio of enterprise accounts. In this role, you will act as a trusted advisor to key customers, understanding their business objectives and identifying opportunities to expand their use of cloud-based and SaaS solutions. You will take ownership of account strategy, lead upselling and cross-selling initiatives, and work closely with renewal teams to support long-term customer success. Partnering with Sales, Technical Support, Finance, and other internal stakeholders, you will champion the customer experience while aligning commercial opportunities with business priorities. You will also use data-driven planning and accurate forecasting to maximize account value and achieve growth targets. This is an opportunity for a commercially minded professional who thrives in a high-autonomy environment and enjoys combining relationship management, strategic planning, and consultative selling.

Accountabilities

• Drive strategic account growth: Identify, develop, negotiate, and close upselling and cross-selling opportunities within an existing portfolio of enterprise customers to exceed revenue and expansion targets.

• Build strong customer relationships: Establish and maintain trusted relationships with key stakeholders, business users, procurement teams, and senior decision-makers to strengthen partnerships and support long-term account success.

• Manage retention and renewals: Collaborate with dedicated Renewal Managers to support smooth contract renewals, share account health insights, identify churn risks, and facilitate timely contract execution across the assigned territory.

• Champion the customer experience: Represent customer needs internally and work with Sales, Technical Support, Finance, and other teams to resolve issues, remove obstacles, and improve the overall customer journey.

• Develop strategic account plans: Create and execute data-driven territory and account strategies that maximize customer retention, identify growth opportunities, and increase customer lifetime value.

• Achieve commercial objectives: Take ownership of account performance, maintain a strong expansion pipeline, and consistently work toward assigned sales and revenue targets.

• Maintain accurate CRM records: Keep Salesforce and other customer relationship management tools up to date, ensuring reliable forecasting, comprehensive account documentation, and visibility into commercial opportunities.

• Manage complex sales cycles: Navigate enterprise procurement processes, coordinate internal resources, and align customer requirements with commercial objectives to move opportunities forward.

• Collaborate cross-functionally: Build effective working relationships across internal teams to coordinate account strategies, address customer priorities, and deliver consistent outcomes.

• Embrace innovation: Stay open to emerging technologies and AI-enabled tools that can improve account management, streamline workflows, and enhance productivity.

Requirements

• At least 5 years of experience in account management or customer success, specifically managing or selling complex cloud-based or SaaS solutions to large enterprise customers.

• A proven track record of owning and exceeding sales quotas, with a strong focus on revenue expansion within existing accounts.

• Demonstrated success identifying upselling and cross-selling opportunities and converting them into measurable commercial results.

• Strong relationship-building and stakeholder management skills, including experience engaging business users, procurement teams, and senior decision-makers.

• Excellent communication, negotiation, and presentation skills, with the ability to lead cross-functional teams and align stakeholders around customer needs.

• A proactive, self-directed approach to account strategy, with the ability to work independently and make sound decisions in a fast-paced, high-autonomy environment.

• Strong analytical and organizational skills, including the ability to prioritize competing demands, manage multiple systems, and navigate complex enterprise procurement cycles.

• Proficiency with Salesforce and Google Workspace, including Docs, Sheets, Slides, and Drive.

• Experience developing account plans, monitoring customer health, managing renewal risks, and maintaining accurate sales forecasts.

• A customer-centric mindset, with the ability to balance customer advocacy, retention objectives, and commercial growth.

• An interest in innovation and a willingness to learn and use AI-powered tools to improve work processes and customer outcomes.

• Location and work authorization: Applicants must be located in Australia and…