APS Coordinator

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an APS Coordinator based in Canada.

As an APS Coordinator, you will play an important role in supporting insurance and healthcare-related processes by coordinating the retrieval of Attending Physician Statements (APS) and medical documentation. In this fully remote position, you will communicate with medical facilities, physicians, and other stakeholders to obtain outstanding reports and ensure files progress efficiently. You will use your research, communication, and organizational skills to locate contacts, follow up on requests, and maintain accurate records in internal systems. Working in a target-driven environment, you will balance productivity, quality, and customer service while resolving delays and managing competing priorities. This opportunity is ideal for a proactive, detail-oriented professional who enjoys helping people, solving problems, and contributing to efficient insurance operations. You will join a collaborative team that values continuous improvement, professional growth, and respectful service.

Accountabilities:

• Coordinate and follow up on requests for Attending Physician Statements (APS) and other medical documentation to ensure reports are received within expected timelines.

• Contact physicians, medical offices, healthcare facilities, and other relevant stakeholders by phone and through other communication channels to obtain outstanding information.

• Research and identify accurate contact details for medical professionals and healthcare facilities using search engines, online directories, and available resources.

• Maintain clear, complete, and accurate status notes in internal systems, capturing essential information from conversations quickly and efficiently.

• Monitor outstanding files, identify delays or obstacles, and implement creative follow-up strategies to help secure overdue medical reports.

• Manage a high volume of requests while balancing productivity targets, accuracy, quality standards, and customer service expectations.

• Communicate professionally and effectively with customers and external stakeholders, responding to inquiries and providing appropriate updates on file status.

• Organize and prioritize competing tasks and deadlines, ensuring requests are followed up on consistently and files progress efficiently.

• Use Microsoft Office applications and internal computer systems to track requests, update records, and support daily operations.

• Identify recurring challenges and opportunities to improve follow-up procedures, communication practices, and overall workflow efficiency.

• Contribute to a collaborative team environment by maintaining professional communication, adapting to changing departmental needs, and supporting operational objectives.

Requirements:

• High school diploma or equivalent; a college diploma, university degree, or relevant additional experience is preferred.

• At least six months of professional work experience. Previous contact centre or customer service experience is an asset but not mandatory.

• Previous experience coordinating APS requests or retrieving medical documentation is an advantage.

• Strong telephone communication skills, with the ability to engage confidently and professionally with physicians, medical office staff, customers, and other stakeholders.

• Excellent written and verbal communication skills, including the ability to capture key details accurately while conducting conversations and updating electronic records.

• Strong research skills and resourcefulness, particularly when using search engines and online directories to locate healthcare providers and medical facilities.

• Excellent organizational and time-management skills, with the ability to prioritize competing deadlines, manage multiple files, and meet productivity targets.

• A results-oriented mindset, strong problem-solving abilities, and the initiative to find effective solutions for delayed or difficult-to-resolve requests.

• High attention to detail and the ability to balance speed, accuracy, and service quality in a target-driven environment.

• Proficiency in Microsoft Office, particularly Word, Excel, and Outlook, with the ability to learn new computer systems and technologies quickly.

• Familiarity with medical terminology is an asset.

• A customer-focused approach, with a genuine interest in assisting people and delivering responsive, professional service.

• The ability to work independently and collaboratively in a fast-paced environment that may involve pressure, changing priorities, and competing deadlines.

• Bilingual proficiency in French and English, both spoken and written, is mandatory for Quebec-based roles and considered an asset for positions elsewhere in Canada.

• Availability to work remotely during standard business hours, generally from 9:00 a.m. to 5:00 p.m. Eastern Time, with…