Site Reliability Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Site Reliability Engineer based in Canada.

As a Site Reliability Engineer, you will play a key role in maintaining, scaling, and continuously improving a global cloud-based API management platform. You will work at the intersection of software engineering and infrastructure, focusing on automation, reliability, performance, and operational efficiency. You will help manage multi-region Kubernetes environments, optimize cloud infrastructure, and develop tools that make platform operations more efficient. Working within a small, centralized SRE team, you will collaborate closely with product and engineering teams to deliver scalable and resilient solutions. You will also participate in incident response and help ensure service continuity for customers worldwide. This fully remote opportunity offers significant autonomy, technical ownership, and the flexibility to contribute to a globally distributed engineering environment.

Accountabilities:

• Deliver planned quarterly engineering initiatives, including platform optimization, infrastructure improvements, self-service tooling, and architectural enhancements.

• Support the expansion of cloud infrastructure across multiple regions and cloud environments while improving scalability and reducing operational costs.

• Automate infrastructure and operational processes using Go, including developing and maintaining custom Kubernetes operators.

• Operate, maintain, and troubleshoot platform services, databases, and distributed systems, including MongoDB and Redis.

• Manage and improve production Kubernetes environments, ensuring platform stability, performance, and reliability.

• Strengthen observability by identifying relevant performance metrics and developing effective dashboards, monitoring systems, and alerts using Prometheus and Grafana.

• Maintain operational documentation, runbooks, and technical procedures to support efficient incident management and knowledge sharing.

• Contribute to security initiatives and compliance activities, including supporting SOC 2 audits.

• Participate in the on-call rotation, initially one week in three, transitioning to one week in four as the team expands, with 12-hour weekday shifts from 14:00 to 02:00 UTC and secondary backup support.

• Act as the first point of contact for platform alerts and incidents, restoring services, escalating issues when necessary, and collaborating with product teams to resolve software defects.

• Lead post-incident reviews and contribute to continuous improvements that prevent recurring issues.

• Provide second-line technical support to the Customer Success team for customer-related requests.

• Respond to technical requests from other internal teams and support the broader organization in managing the cloud platform.

Requirements:

• At least three years of professional experience in Site Reliability Engineering, platform engineering, or infrastructure roles, preferably across multiple organizations or production environments.

• Demonstrated experience owning on-call responsibilities, independently managing production incidents, and coordinating incident resolution.

• Hands-on experience operating production Kubernetes environments at scale, ideally Amazon EKS, including cluster management, upgrades, troubleshooting, and multi-tenant infrastructure.

• Strong experience designing, deploying, and maintaining cloud infrastructure on AWS.

• Proficiency with Terraform or comparable Infrastructure as Code tools.

• Ability to develop, test, and deploy production-ready tools and services using Go.

• Practical experience with Prometheus, Grafana, and centralized logging systems.

• Solid understanding of Linux systems administration and networking fundamentals, including DNS, TCP/IP, HTTP, TLS, and load balancing.

• Familiarity with cloud-native technologies and tools such as Helm, Terragrunt, GitHub Actions, and Argo CD.

• Experience working with distributed systems and databases, particularly MongoDB and Redis, is an advantage.

• Strong troubleshooting, analytical, and problem-solving abilities, with a proactive approach to identifying and resolving technical challenges.

• Excellent communication and collaboration skills, with the ability to work effectively across distributed teams and different time zones.

• Ability to work autonomously, take ownership of technical decisions, and continuously learn new technologies and practices.

• A strong sense of accountability, adaptability, and willingness to experiment, improve existing processes, and share knowledge.

Benefits:

• Unlimited paid annual leave, providing flexibility to manage personal time and maintain a healthy work-life balance.

• Fully remote working environment, allowing employees to work from different locations.

• Flexible working hours, with the autonomy to organize your schedule around…