Senior Manager, Press Office & Issues Management

Job Description

Just imagine bringing clarity, judgement and calm to the moments that matter most for the LEGO® brand’s reputation. Then make it real.

About the role

As our Senior Manager, Press Office & Issues Management, you'll lead a high-performing press office and strengthen the LEGO Group's issues management capability. You'll shape responses to media interest, provide trusted counsel on reputation and prepare the organisation to manage significant issues with clarity, pace and confidence. The role combines press office leadership with reactive enquiries, crisis communications, corporate messaging, and global guidance.

This is a Senior Manager-level individual contributor role.

Required Qualifications

· Led press office, media relations, issues management or crisis communications for a high-profile consumer brand.

· Managed complex and high-profile media enquiries from initial fact-finding through to the final response.

· Developed crisis plans, escalation processes and response protocols for reputation-critical situations.

· Produced clear media statements, Q&A materials, briefings and corporate messaging under tight deadlines.

· Advised senior leaders on media handling, reputation risk and response strategy.

Preferred Qualifications

· Delivered scenario-planning or preparedness exercises to strengthen issues readiness.

· Strong track record of stakeholder engagement and management both internally and externally.

What you'll build

· A press office with clear processes for prioritisation, approvals, tracking and reporting.

· Stronger responses to complex and sensitive media enquiries.

· Crisis plans and escalation protocols that are understood, tested and effective.

· An accessible library of approved messaging, holding statements and Q&A materials.

· Consistent guidance for markets managing significant issues.

· Better preparedness through monitoring, scenario planning and lessons from live issues.

If you've worked in a role where you established facts quickly, advised senior leaders and coordinated responses across functions or markets, you'll feel at home here. Being able to demonstrate clear judgement, credible writing and practical delivery under pressure will be key.

Life on the team

You'll join the Corporate & Sustainability Communications team, which sits within the broader Corporate Brand Communications organisation. The team builds, protects and strengthens the LEGO Group's reputation globally. You’ll work in a collaborative environment that values calm, decisive leadership, clear communication and staying close to execution when it counts.

What success looks like

You'll master the balance between speed, accuracy and sound judgement when complex issues emerge. Over the next 12 to 18 months, you'll strengthen press office operations, crisis readiness, corporate messaging and global consistency. You'll work closely with senior leaders, Corporate Brand Communications colleagues, issues response teams, market communications teams and media relations stakeholders.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Your workplace: Your workplace will be the office, store or factory specified in this advert.

Hybrid Working: Our hybrid work model, Best of Both offers you the option of flexibility to work from home up to two days per week. Your People Leader will discuss the principles of the model, including how this option applies to your role and team.

Learn more about our benefits, culture and workplace experience here

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.…