Pack Operations Manager

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

Job Description

Title: Pack Operations Manager

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of high-value, record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, and the Long Beach Expo collectibles trade show. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo.

We are hiring a Pack Operations Manager to join our PowerPacks team. PowerPacks is Collectors’ digital pack experience: customers rip packs of authenticated, graded, and vaulted collectibles (Pokémon, sports cards, One Piece, and new categories such as luxury watches) and can keep, ship, or sell back what they pull. Pack Operations takes every pack from concept to launch and keeps it running smoothly, coordinating inventory, product, marketing, Vault, and customer support around a fast-moving drop calendar. The ideal candidate is a highly organized operator with a bias for action, and is equal parts analytical, process-minded, and execution-focused. Comfort working across many teams at once is a must, and passion for collectibles such as Pokémon or sports cards is a bonus.

You’ll report directly to the Senior Director, Supply & Infrastructure. Remote or hybrid candidates will be considered. This will be discussed further as part of the recruiting process.

What you’ll do:

• Own end-to-end execution of the pack launch calendar: configure pack definitions, tiers, odds, and inventory allocations in internal tools, and coordinate with supply, product, and marketing ahead of each drop

• Monitor live packs daily (inventory levels, sell-through, out-of-stock alerts, and high-value pulls) and partner with the Supply team to rebalance inventory or adjust packs

• Partner with Vault Operations and fulfillment teams to coordinate inbound inventory, prize and promotion redemptions, and customer shipments

• Develop and maintain SOPs, QA checklists, and controls for pack setup, inventory quality, and launch readiness

• Serve as the escalation point for pack-related issues with Customer Service, Fraud/Risk, and Accounting

• Define operational requirements and readiness plans for new categories and partner launches

• Identify opportunities to streamline and automate pack operations, partnering with product and engineering on tooling

Who you are:

• 4+ years of experience in operations, e-commerce or marketplace operations, merchandising, or supply chain, preferably in consumer technology or collectibles

• Proven ability to manage multiple concurrent launches with tight timelines and high attention to detail

• Analytical thinker with strong spreadsheet skills; comfortable working in internal admin tools and dashboards (e.g., Lightdash, Looker) and utilizing AI to improve efficiency in day-to-day tasks; experience with SQL a plus

• Process-oriented problem solver who builds repeatable systems and thrives in dynamic, fast-paced environments…