Director, Customer Advocacy - Continuous Improvement and Partnerships

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

You'll join Dexcom's Global Customer Advocacy organization, a mission-driven team focused on protecting patient safety, enhancing customer experiences, and ensuring operational excellence across the product lifecycle.

As Customer Advocacy continues to evolve, the Continuous Improvement & Strategic Partnerships function serves as the organizational enablement engine that connects strategy, operations, analytics, systems, governance, and cross-functional collaboration. The team works across Customer Advocacy Operations, Product Surveillance, Quality, Regulatory, Clinical, Commercial, IT, and other enterprise functions to ensure priorities are aligned, decisions are data-driven, and organizational capabilities scale to support future growth.

This highly visible leadership role acts as the strategic integration point for Customer Advocacy, partnering closely with senior leaders to establish operating frameworks, drive transformational initiatives, optimize business performance, and create sustainable capabilities that enable the organization to achieve its long-term objectives.

Where you come in:

• Establish and lead the strategic vision for Continuous Improvement & Strategic Partnerships, creating the operating framework that aligns organizational priorities, resources, governance, and execution across Customer Advocacy.

• Serve as a strategic advisor to the Sr. Director of Customer Advocacy, translating business strategy into actionable plans, organizational priorities, and measurable outcomes.

• Lead the Customer Advocacy portfolio of strategic initiatives, ensuring effective prioritization, governance, execution, resource management, and benefits realization across multiple programs and workstreams.

• Design and implement the Customer Advocacy Management Operating System (MOS), including business reviews, KPI governance, escalation processes, operating cadences, and executive reporting.

• Develop and lead enterprise analytics capabilities, establishing performance metrics, dashboards, reporting frameworks, and data-driven insights that support operational excellence and strategic decision-making.

• Provide leadership for Customer Advocacy business systems and digital transformation initiatives, including workflow optimization, automation, system integration, artificial intelligence, and emerging technology adoption.

• Establish a culture of continuous improvement through standardized methodologies, structured problem-solving, process optimization, and scalable operational frameworks.

• Build strategic partnerships across Quality, Regulatory, Clinical, R&D, Manufacturing, Customer Experience, Commercial, and Information Technology organizations to improve cross-functional alignment and execution.

• Lead organizational governance activities, facilitating leadership reviews, strategic planning cycles, risk management discussions, and enterprise decision-making forums.

• Build and develop a high-performing team responsible for analytics, governance, business systems, process performance, project management, and continuous improvement capabilities.

What makes you successful:

• Proven experience leading enterprise-wide transformation, business operations, strategy, continuous improvement, or organizational effectiveness initiatives within complex global organizations.

• Demonstrated ability to influence senior leaders and stakeholders across multiple functions without direct authority.

• Strong strategic thinking and business acumen with the ability to connect organizational objectives to operational execution.

• Experience establishing governance frameworks, management operating systems, portfolio…