HRIS Operations Specialist

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

The HRIS Operations Specialist supports the intake, allocation and resolution of HCM technology issues and change requests. Provides primary support of standard reporting, transactional loads, minor system/application investigation/issues, regulatory/compliance processes and data integry audits. In collaboration with all HRIS Analysts, ensures issues and requests are assigned and resolved timely with a high degree of quality. Supports the testing of technical HCM business solutions. Ensures security and data integrity are maintained at all times. Partners with necessary internal and external stakeholders to support resolution of issues and changes, and mitigate risk. Acts when necessary to resolve issues. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview

The HRIS Operations Specialist supports the intake, allocation and resolution of HCM technology issues and change requests. Provides primary support of standard reporting, transactional loads, minor system/application investigation/issues, regulatory/compliance processes and data integry audits. In collaboration with all HRIS Analysts, ensures issues and requests are assigned and resolved timely with a high degree of quality. Supports the testing of technical HCM business solutions. Ensures security and data integrity are maintained at all times. Partners with necessary internal and external stakeholders to support resolution of issues and changes, and mitigate risk. Acts when necessary to resolve issues. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Manages the intake, assignment and timely resolution of HRIS requests

• Completes initial assessment and investigation of all system/operational issues and reassigns, when appropriate, in support of proper resolutions

• Assesses, prioritizes and escalates requests as appropriate based on business needs

• Provides direct support of HRIS requests related to standard reporting, transactional loads, field/value changes, regulatory/compliance processes and data integrity audits

• Provides indirect support of system releases, fixes, and patches for all HCM Technology areas

• Supports Testing of technical HCM business solutions

• Collaborates with internal and external stakeholders such as IT, HR partners, ERP leads and Leadership to support the resolution of business requests

• Ensures security, integrity and confidentiality of all patient, business and human resource data are maintained

• Responds on a 24/7 on-call basis to address and support the resolution of application issues in a timely and professional manner

Education/Formal Training Requirements

• Required - Bachelor's Degree Information Technology

• Preferred - Bachelor's Degree Human Resources

• Preferred - High School Diploma or Equivalent

Work Experience Requirements

• Required - Professional HR or related experience in a clinical/hospital business support role. 1-3 years

Knowledge, Skills and Abilities

• Ability to learn and support the resolution of business requests

• Ability to analyze and direct business requests in support of resolution

• Ability to manage and prioritize competing priorities in a fast pace environment

• Strong organizational skills

• HCM application knowledge

• Demonstrated oral and written communication skills

• Meeting facilitation skills

• Internal and external collaboration skills

• Advanced microsoft office suite skills

Supervision Provided by this Position

• There are no supervisory or lead responsibilities assigned to this position.

Physical Demands

• Subject to call back at all times.

• Subject to standard office working conditions with intermittent exposure to noisy computer equipment.

• Required to sit for extended periods.

• Ability to understand complex verbal and written communications, and respond verbally or in writing as appropriate. Typical mediums of communication include face-to-face dialog, telephone, memos, and electronic mail.

• Ability to interpret equipment status indicators to determine appropriate operating condition. Indicators may include visual and/or auditory techniques or cues.

• Ability to read and understand on-line help, technical manuals and other documentation to determine correct action, safety precautions, and other conditions of proper hardware and software operation.

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