Sr. Program Manager

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Our Global Sales Operations team is central to our corporate mission of "Solving for safer." We build the operational foundation that empowers our global teams, helping people be their best in the moments that matter. By optimizing tools, aligning systems, and standardizing strategies, we enable seamless cross-functional execution and deliver scalable business operations.

Job Description

Role Overview

Motorola Solutions is seeking an agile, execution-oriented Program Manager to drive process execution, workflow optimization, and platform enablement across critical commercial programs. In this high-visibility individual contributor role, you will act as a versatile "flex player," partnering cross-functionally to streamline operational handoffs, implement pragmatic system improvements, and offload day-to-day operational challenges across initiatives.

Rather than relying purely on administrative coding or complex technical development, this role demands practical operational logic, strong order-of-operations thinking, and an in-depth understanding of the end-to-end seller journey. You will bring a fresh perspective to bridge communications across business units, evaluate whether manual or automated solutions best serve business needs, and ensure tools and processes effectively support sales teams from lead to opportunity to order.

Key Responsibilities

System Workflow, Process Design & Operational Logic

• Map and optimize end-to-end commercial workflows, focusing on user interaction, handoffs, and process logic across the complete seller journey (lead-to-opportunity-to-order).

• Support the team and other business lines with day-to-day system adjustments, workflow governance, and process enhancements.

• Apply sound business judgment and common sense to operational decisions, identifying when streamlined manual processes or lightweight interventions are more effective than extensive, over-engineered software automations.

• Partner with IT, CRM administrators, and platform teams to translate commercial business needs into scalable system designs and workflow logic.

• Ensure CRM data integrity, define process governance, and eliminate bottlenecks that create friction for commercial teams.

Cross-Functional Program Execution & Flex Leadership

• Serve as an operational flex player capable of adapting to shifting priorities and managing deliverables across multiple initiatives.

• Offload critical day-to-day project tasks from operational leadership to keep program milestones on schedule.

• Act as an operational bridge between Sales, IT, Customer Success, Finance, Product, and Legal stakeholders.

• Leverage strong individual contributor influencing skills to drive alignment, resolve operational roadblocks, and build consensus across disparate teams without formal authority.

• Gather ongoing user feedback from frontline sales personnel to identify process friction points and champion continuous improvement.

• Develop clear standard operating procedures (SOPs), process documentation, and user enablement resources to facilitate change management and platform adoption.

Qualifications & Requirements

• Professional Experience: 4+ years of hands-on experience in project management, business operations management, or sales operations within a fast-paced environment.

• External Perspective: Proven track record bringing fresh, practical perspectives from external organizations to solve operational challenges and optimize team workflows.

• CRM Architecture & Systems Acumen: Strong conceptual understanding of enterprise CRM systems (e.g., Salesforce, Microsoft Dynamics, or HubSpot), with a focus on system design, data flow, workflow logic, and user interaction rather than deep developer or administrative coding.

• Commercial Journey Knowledge: Solid grasp of the end-to-end B2B sales cycle, including the complexities of lead conversion, opportunity management, quoting handoffs, and order processing.

• Pragmatic Problem-Solving: High degree of common sense, practical decision-making, and order-of-operations prioritization; ability to assess cost-versus-value when evaluating process automations.

• Influencing & Communication: Outstanding communication and interpersonal skills, with the demonstrated confidence to facilitate alignment, influence cross-functional partners, and make sound operational decisions independently.

• Education: Bachelor’s degree in Business Administration,…