Technical Consultant (French or German)

Job Title:

Technical Consultant (French or German)

About Skyhigh Security:

Skyhigh Security is a dynamic, fast-paced cloud company and a leader in data security. Our mission is to protect the world’s data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.

Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Aylesbury, Bengaluru, Frisco, Milpitas, Paderborn, Sydney, Tokyo and more, our employees are the heart and soul of our company.

Skyhigh Security is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, offering the flexibility and freedom you desire in your work environment, along with the tools to reach your potential. From our employee recognition program, to our team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.

We are on these too! Follow us on LinkedIn and Twitter@SkyhighSecurity.

Role Overview:

As a Technical Consultant in the Skyhigh Customer Value team, you will play a critical role in ensuring customers maximize the value of our solutions. You will guide customers through their product adoption journey, ensuring seamless deployment, integration, and continuous optimization. This role will develop deep relationships with our largest customers and complete the technical onboarding process for our smaller customers. By leveraging your technical expertise and customer-centric approach, you will drive operational success, best-practice adoption, and long-term customer satisfaction.

In this role:

Technical Consultants directly guide our customers throughout their product adoption journey, ensuring they achieve their security and network transformation goals.

Deployment and Execution

• Implement SWG, CASB, ZTNA, DLP, and other SSE security solutions based on the Solution Architect’s design.

• Configure security policies, user access controls, and enterprise integrations.

• Perform policy migration and optimization to ensure compliance and best practices.

• Conduct pilot testing, UAT, and final production rollout.

• Deliver technical training and enablement to customer teams to effectively manage the product.

Customer Engagement & Support

• Provide ongoing technical guidance and troubleshooting support for complex issues.

• Lead best practice workshops and enablement sessions to upskill customer teams.

• Provide continuous education and coaching to customers on existing and new features to ensure they maximize the value of the solution.

• Provide context and help to the Support team to ensure that service requests are addressed and effectively communicated to the customer.

• Manage and escalate customer concerns internally when necessary.

Customer Adoption & Expansion

• Act as the technical point of contact post-deployment, ensuring customers fully adopt, optimize, and expand their SSE solution.

• Monitor solution performance, adoption and provide proactive recommendations to improve efficiency, security, and compliance.

• Participate in business reviews and conduct technical health checks to track progress and address gaps.

• Identify opportunities for expansion by assessing additional use cases, security needs, and feature adoption.

• Assist with change management and internal advocacy within customer teams to drive long-term adoption.

• Collaborate with Customer Success Manager, Sales, and Product teams to align solutions with customer objectives.

Documentation, Knowledge Sharing and Continuous Improvement

• Document deployment procedures, configuration settings, and optimization strategies.

• Contribute to the internal knowledge base for Professional Services and TAM best practices.

• Mentor and coach other Technical Consultants and Technical Account Managers to enhance team expertise.

• Contribute to internal knowledge-sharing initiatives, training programs, and best practice discussions.

• Provide feedback on customer pain points and feature requests to Product and Engineering teams.

• Stay up to date with industry security trends, emerging threats, and SSE product advancements.

General Background and Experience required for a Technical Consultant:

• Proficient in English and either French or German

• 5+ years of experience in a customer-facing technical role (Technical Consultant, Solution Architect, Technical Account Manager, Sales Engineer, or similar).

• Strong background in network security, cloud security, and SSE/SASE solutions.

• Experience with firewalls, proxies, CASB, DLP, Zero Trust Network Access (ZTNA), and…