Integrations Manager

Job Description

A bit about this role:

We can’t transform health care for America’s seniors alone. It requires coordination and information exchange within the healthcare supply chain. If we do it well, we believe we can improve how healthcare is paid for, delivered, and experienced. We are a remote first, AI-driven company!

The Integrations Manager will be a member of Integration Operations, a hub for electronic transactions, and part of the Product Management Organization. The team manages electronic transactions, the review and creation of data specifications, and operational oversight of Devoted’s system integrations. This role involves technical system design, building domain expertise to ensure business goals are achieved, and vendor and project management to ensure seamless end-to-end integrations.

Your Responsibilities and Impact will include:

• Own Devoted’s integrations end to end, from system and workflow design and data specifications through development, testing, launch, and ongoing monitoring, across X12, batch file exchanges over SFTP, and APIs.

• Partner with Business, Product Management, Engineering, and Data Science teams to scope, build, and scale new workflows and data exchanges that support claims processing and operations for our Medicare Advantage members.

• Dig into complex integration issues, investigating files, data, and code to find root causes, and drive fixes quickly when data exchanges affect claims, payments, or members.

• Analyze data to uncover gaps in workflows, data exchanges, and internal processes, and turn those insights into plans that improve efficiency, accuracy, and scale across Devoted.

• Redesign and scale integrations with AI and automation, including building AI agents that reduce manual work and improve end-to-end performance.

• Serve as the primary liaison with external vendors and clearinghouses, ensuring SLAs and CMS compliance requirements are met.

• Understand industry trends and evaluate new and existing vendor relationships to scale Devoted’s data exchanges, improve quality, and reduce operational risk.

• Define and drive KPIs that measure integration success and operational health, and establish the documentation, standard operating procedures, and best practices that help the team scale.

Required skills and experience:

• 6+ years in technical program management, EDI/integration operations, implementation, or technical product roles, with hands-on ownership of system integrations.

• Working knowledge of healthcare data exchange standards and methods, such as X12/ANSI, HL7, FHIR, XML, SFTP, and APIs, including batch and real-time exchanges.

• Experience owning the full integration lifecycle, from system design and data specifications through testing, deployment, and post-launch monitoring, often in partnership with external vendors.

• Strategic problem solver who can analyze complex data and workflows, identify the root causes of gaps, and turn findings into a clear plan that improves scale, accuracy, and efficiency.

• A hands-on troubleshooter: you’re comfortable digging into files, data, and code to find the root cause, and you enjoy solving messy, ambiguous problems.

• A strong bias for execution: you manage multiple priorities, meet deadlines, know when a solution is good enough to move forward, and keep the bigger business goal in view.

• Clear communicator who can translate between technical and business teams and build effective relationships with external vendors, partners, and senior leadership.

Desired skills and experience:

• Experience with healthcare claims processing, especially Medicare Advantage, including benefit configurations, clearinghouses, payment platforms, or pharmacy claims.

• Understanding of industry dynamics in healthcare data exchange, with experience evaluating vendors and partners to improve integration performance and reduce cost or risk.

• SQL and data analysis skills to investigate issues, measure integration performance, and report on KPIs. Experience with Looker, Snowflake, or GitHub is a plus.

• Experience using or building with AI tools, automation platforms, or LLM-based agents to scale operational work.

#LI-Remote

Salary Range: $73,000-$130,000 / year

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

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