Sr Manager Field Service

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Federal group within our organization focuses specifically on deploying mission-critical digital mobile communication systems designed for public safety and government agencies. These cutting-edge technological solutions provide enhanced situational awareness to first responders, including police officers and firefighters. We invite you to contribute to this meaningful work and join us in our mission to support those on the front lines.

Job Description

NOTE: This position is fully on-site at the customer location.

The Senior Federal Field Services Manager role is based at the customer's facilities in Washington, D.C., and involves providing technical oversight and strategic direction for a team of approximately 6 Engineers and Field Service professionals. The individual will be accountable for the architectural maintenance and operational integrity of mission-critical backhaul infrastructures, supporting ASTRO 25 and CORE related technologies in service of the Federal customer.

• Engage in direct collaboration with Pre-Sale and Post-Sale design teams to establish comprehensive implementation methodologies.

• Assume primary responsibility for the definition and design of technical network architectures supporting ASTRO 25 and adjacent backhaul systems.

• Enforce documentation standards and govern the production of sophisticated network diagrams and technical drawings.

• Conduct strategic evaluations and manage the lifecycle integration of third-party vendor hardware within the existing portfolio.

• Provide rigorous oversight of subcontractors and external vendors to ensure strict alignment with technical requirements and project schedules.

• Supervise ASTRO core operations, encompassing radio programming, codeplug development, MTX programming, and CORE technology integrations or upgrades.

• Manage resource allocation and personnel assignments to fulfill all contractual obligations and support the customer's mission-critical operations.

• Direct comprehensive network topology assessments, performance reporting, and advanced diagnostic troubleshooting initiatives.

Candidate Skill:

• Demonstrate proficiency in comprehensive network architecture and design methodologies.

• Extensive background in the diagnostic evaluation and performance assessment of active network infrastructures.

• Professional certifications such as Juniper Network Certified Internet Associate (JNCIA), Nokia Routing Specialist I (NRS I), or equivalent industry credentials are highly preferred.

• Advanced expertise in routing protocols, including BGP, OSPF, ISIS, and other relevant technologies.

• Practical experience in the strategic design and deployment of MPLS solutions.

• In-depth knowledge of LAN switching protocols and their implementation.

• Technical proficiency with hardware from leading vendors such as Juniper, Nokia, and HP.

• Comprehensive understanding of various transport media, including Metro Ethernet, Frame-Relay, and SONET.

• Substantial knowledge regarding physical layer technologies, specifically fiber, copper, and microwave backhaul.

• Prior experience managing Motorola ASTRO 25 system architectures.

• Technical mastery of Microsoft Office Suite, Visio, and Google Workspace applications is required.

• Skillful use of command line and GUI-based interfaces for equipment provisioning and configuration.

• Familiarity with Network Management Applications is strongly preferred.

• Self-directed professional with superior interpersonal skills and exceptional written and verbal communication abilities.

• Commitment to collaborative engagement and building strong partnerships with colleagues, customers, and external vendors.

• Aptitude for mastering MSI internal processes, product portfolios, and network management solutions.

• Sophisticated knowledge of ASTRO 25 wide-area voice and data systems, encompassing OTAR/OTAP, MoM, and CAC-PIV cyber security technologies.

Candidate Requirements:

• Must be able to be onsite daily at the customer's location in Washington, D.C.

• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)

• Must be able to obtain a DHS Public Trust Clearance

• Management and supervisory experience of an onsite team of 20 or more.

• Possess strong experience in managing high-level projects pertaining to the ASTRO 25 core. Background includes overseeing key technical initiatives such as System…