Mobile Device Specialist

From NIPR smartphones to DMCC-S devices to satellite phones in the field, mobile communication keeps the mission connected wherever it goes. As a Mobile Device Specialist, you will own that connection end to end: every device, every policy, every line, and every dollar.

QBE is seeking a Mobile Device Specialist to manage the full lifecycle of mobile communication devices for a Department of War agency supported by an enterprise IT Customer Support Services program. You will administer the Government's Mobile Device Management (MDM) solution; onboard and support users of NIPR smartphones, DoW Mobility Classified Capability-Secret (DMCC-S) devices, and satellite devices; enforce DISA STIG-based mobile security policies; and manage carrier vendor accounts, including monthly billing reconciliation against active inventory. This privileged-user role sits at the intersection of end-user support, systems administration, cybersecurity compliance, and asset accountability, and produces the data the Government relies on for mobile budgeting and forecasting. You will independently analyze situations, determine the appropriate course of action, and exercise discretion and independent judgment on matters of significance to the program and its customers.

If you like being the person who knows exactly where every device is, what it costs, and whether it is compliant, you will thrive here.

About QBE, LLC

QBE is a technology and security solutions provider supporting defense and federal customers worldwide. We deliver capabilities where precision, accountability and technical excellence directly support national-level objectives. Our people work in small, embedded teams where their expertise is visible and valued.

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THIS IS A REMOTE ROLE WITH UP TO 10% OF TRAVEL INVOLVED.

What you will do

• MDM Administration: Administer the enterprise Mobile Device Management (MDM) platform, including device enrollment, configuration profiles, application deployment, compliance policies, remote lock/wipe, and reporting, in accordance with DISA STIGs and agency mobile security policy.

• Device Lifecycle: Manage the end-to-end lifecycle of mobile communication devices (NIPR cell phones, DMCC-S devices, satellite devices, tablets, hotspots), including procurement support, provisioning, user onboarding and training, refresh, and secure sanitization and disposition.

• Tier II Support: Provide Tier II support for escalated mobile device incidents and requests, including activation, connectivity, email/application access, certificate and CAC/derived-credential issues, and hardware failures, following the Customer-Confirmed Ticket Closure process.

• Carrier Management: Manage vendor accounts with mobile service providers, processing activations, suspensions, plan changes, and approved international/roaming requests, and serve as the technical liaison for carrier escalations.

• Billing Reconciliation: Reconcile monthly carrier billing against the active device inventory, identify and report anomalous usage, zero-use lines, and billing discrepancies, and deliver the Monthly Mobile Services and Billing Reconciliation Report.

• Inventory Accountability: Maintain the authoritative mobile device inventory with 100% accountability, including asset tagging, custodian assignment, IMEI/serial tracking, and periodic physical inventories, and provide data for budget updates and forecasting.

• Security & Compliance: Ensure mobile devices and the MDM platform remain STIG-compliant, apply OS and firmware updates within policy timeframes, support vulnerability remediation and RMF evidence collection, and document configuration standards.

• Knowledge & Reporting: Develop and maintain mobile device knowledge articles, user guides, and standard operating procedures; support Tier I enablement; and provide mobile inventory and compliance data to the Customer Support Metrics Dashboard.