Training and Curriculum Specialist

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:

• Program Consulting

• Finance Consulting and Billing Services

• Applied Technology

• Outsourcing and Operations

• Strategy

• Project and Grants Management

• Assessments and Feasibility Studies

The Trainer is responsible for designing, developing, and delivering effective training programs and supporting materials for adult learners. This position works collaboratively with project teams, subject matter experts, business stakeholders, and technical resources to understand program requirements, business processes, and system functionality and translate that information into clear, accurate, and user-focused training.

The Trainer must be able to learn new systems and processes by reviewing business and technical documentation, participating in requirements and system design meetings, attending system demonstrations, collaborating with subject matter experts, and performing hands-on system exploration. This position develops instructor-led and virtual training, presentations, user guides, desk guides, job aids, tutorials, and other learning resources and ensures training materials remain accurate as systems, processes, policies, and requirements evolve.

Specific Responsibilities:

Design, develop, and deliver comprehensive training programs for large-scale Enterprise Case Management Systems.

• Prepare and update training materials such as lesson plans, desk guides, user guides, handbooks, tipsheets, question/answer trackers , and infographics.

• Handle training-related administrative tasks including training scheduling, training calendar releases, and participant registration and tracking.

• Adapt existing in-person and Teams training materials into digital formats such as webinars, instructional videos, and eLearning modules.

• Collaborate with other eLearning developers to create engaging, interactive, simulation demo videos, which are standalone training modules and videos.

• Conduct course evaluations and provide detailed analyses and recommendations for continuous improvements.

• Perform training needs assessments by user role and recommend customized training solutions.

Qualifications:

Required Skills:

• Strong understanding of commonly used training and learning and development theories, concepts, and best practices.

• Ability to quickly grasp and teach large-scale government eligibility or case management software systems.

• Proven skill in delivering training to adult learners, specifically within the government eligibility systems space.

• Excellent verbal and written communication skills, including the ability to create clear training materials, reports, business documents, and procedure manuals.

• Strong interpersonal and customer service skills, with the ability to connect effectively with diverse audiences.

• Exceptional organizational skills with a keen attention to detail and problem-solving abilities.

• Critical thinking and analytical skills to assess training effectiveness and make data-driven recommendations.

• Ability to prioritize and manage time effectively in a fast-paced environment with competing deadlines.

• Comfortable working independently and as part of a team.

• Proven proficiency in Learning Management Systems (LMS), Articulate Storyline, Adobe Captivate, Microsoft Windows, and Microsoft 365.

Required Experience:

• Bachelor’s degree in a relevant field.

• 2+ years of hands-on training experience; Virtual Instructor-Led (VILT) is training preferred, but In-person training is also acceptable.

• 2+ years’ experience creating client-focused eLearning modules using Articulate Storyline 360 or Adobe Captivate.

• 2+ years’ experience designing curriculum using Microsoft PowerPoint.

• Experience in delivering training through multiples modalities such as VILT, in-person training, computer-based eLearning modules, and web-based webinars.

• Portfolio required to demonstrate previous work in training…