Partner Account Manager, Value-Based Affordability

COMPANY OVERVIEW

Zing Health is a tech-enabled insurance company making Medicare Advantage the best it can be for those 65-and-over. Zing Health has a community-based approach that recognizes the importance of the social determinants of health in keeping individuals and communities healthy. Zing Health aims to return the physician and the member to the center of the health care equation. Members receive individualized assistance to make their transition to Zing Health as easy as possible. Zing Health offers members the ability to personalize their plans, access facilities designed to help them better meet their healthcare needs, and a dedicated care team. For more information, visit www.myzinghealth.com.

POSITION OVERVIEW

The Partner Account Manager is responsible for day-to-day performance management of assigned value-based and strategic clinical partnerships. The role serves as the primary operational relationship owner and coordinates Zing Health resources around a common provider performance plan.

Unlike traditional provider-relations positions focused primarily on servicing, this role translates Total Cost of Care (TCOC), utilization, quality, risk, contractual, and operational performance into action while preserving clear functional accountability across Clinical, Risk Adjustment, Quality, Analytics, Network, and Finance.

ESSENTIAL POSITION RESPONSIBILITIES

• Serve as primary day-to-day relationship owner for an assigned portfolio of strategic provider and clinical partners.

• Manage performance across TCOC, utilization, quality, risk adjustment, member engagement, and contractual measures.

• Maintain comprehensive provider scorecards and strategic account plans.

• Lead recurring provider performance meetings and coordinate quarterly business reviews.

• Identify material variances and coordinate root-cause analysis with Analytics and functional subject-matter experts.

• Develop and drive corrective-action plans with named owners, timelines, outcomes, and escalation points.

• Translate value-based contract terms, quality gates, performance guarantees, and obligations into management metrics.

• Coordinate Clinical, Risk, Quality, Analytics, Network, Finance, and Operations around provider priorities while maintaining one relationship lead.

• Identify emerging TCOC opportunities and elevate them into the TCOC pipeline.

• Monitor data requirements, operational commitments, and contract obligations.

• Escalate material relationship, clinical, financial, or operational issues to the VP.

• Support renewal, expansion, remediation, or exit recommendations based on demonstrated performance.

• Represent assigned accounts in the TCOC Portfolio Review and other governance forums.

• Accept steady-state ownership of partnerships transitioned from Affordability Program Management.

SUCCESS MEASURES

• Portfolio performance against TCOC and contractual expectations.

• Timely, high-quality corrective-action closure.

• Account-plan and QBR discipline.

• Resolution of material provider issues.

• Quality and risk performance.

• Identification of actionable affordability opportunities.

• Strength of provider relationships and internal coordination.