Senior Salesforce Health Cloud System Administrator

Leidos is seeking an experienced Senior Salesforce Health Cloud System Administrator to support the administration, configuration, operational maintenance, and continuous improvement of an enterprise Salesforce Health Cloud environment supporting Department of Defense (DoD) and Defense Health Agency (DHA) healthcare programs.

The successful candidate will serve as a senior technical resource responsible for managing complex Salesforce administration activities, overseeing system configurations, maintaining platform security, resolving escalated operational issues, and ensuring the reliability and performance of the Salesforce environment. This position will work independently to manage assigned administrative processes and collaborate with Salesforce developers, solution architects, cybersecurity personnel, and program stakeholders to implement secure, scalable, and maintainable solutions. The Senior Salesforce Administrator will also provide technical guidance, review configuration changes, establish administrative best practices, and mentor junior Salesforce administrators.

Primary Responsibilities

Salesforce System Administration and Operations

• Serve as a senior technical resource responsible for the day-to-day administration, configuration, and operational sustainment of the Salesforce Health Cloud environment.

• Manage complex user administration activities, including user provisioning, role assignments, permission sets, permission set groups, sharing rules, and organizational access structures.

• Oversee and execute approved moves, adds, and changes (MACs), ensuring accuracy, consistency, and compliance with established configuration management procedures.

• Configure and maintain standard and custom Salesforce objects, fields, record types, page layouts, Lightning pages, queues, assignment rules, and application settings.

• Administer Salesforce Health Cloud functionality supporting patient engagement, care coordination, case management, referral management, and healthcare contact center operations.

• Monitor system health, application performance, scheduled jobs, storage utilization, platform limits, and integration status.

• Identify operational risks, recurring configuration issues, and opportunities to improve system performance, reliability, and administrative efficiency.

Advanced Troubleshooting and Technical Support

• Serve as the senior escalation point for Tier 2 Salesforce application support incidents that cannot be resolved by junior administrators.

• Independently investigate and resolve complex configuration issues, access control problems, workflow failures, data discrepancies, and application performance issues.

• Perform detailed root cause analysis of recurring production incidents and implement corrective and preventive actions.

• Analyze Salesforce debug logs, Flow execution errors, system events, and integration error reports to identify and resolve operational issues.

• Collaborate with Salesforce developers and integration teams to troubleshoot complex application defects, API failures, and external system connectivity issues.

• Determine when issues require escalation to Tier 3 application developers, solution architects, or external technology providers.

• Develop and maintain advanced troubleshooting procedures and knowledge base documentation to improve incident resolution efficiency.

Advanced Configuration and Platform Maintenance

• Design, configure, and maintain moderately complex to advanced declarative Salesforce functionality using Flow Builder, validation rules, approval processes, assignment rules, and other supported platform tools.

• Evaluate configuration requirements and recommend solutions that maximize standard Salesforce functionality while minimizing unnecessary custom development.

• Review configuration changes for technical quality, security implications, performance impact, and adherence to established platform standards.

• Manage complex data administration activities, including bulk data updates, data imports, data quality remediation, and duplicate management.

• Support Salesforce sandbox management, environment refreshes, configuration synchronization, and release preparation activities.

• Evaluate Salesforce seasonal releases, platform updates, and feature changes to identify potential impacts on existing functionality.

• Collaborate with the development team to support deployment, testing, and validation of new application features and enhancements.

• Maintain configuration baselines and ensure changes are implemented through approved development, testing, and production release processes.

Change Management and Release Support

• Coordinate and oversee administrative configuration changes in accordance with established change management and release management procedures.

• Assess the operational impact of proposed system modifications and recommend appropriate testing and deployment approaches.

• Participate in…