HRIS Business Operations Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an HRIS Business Operations Manager based in the United States.

As an HRIS Business Operations Manager, you will lead the strategy, governance, and optimization of an enterprise-wide HR technology ecosystem, with a primary focus on Dayforce HCM. You will ensure that HR systems, employee data, integrations, and processes are reliable, secure, scalable, and aligned with evolving business needs. Working closely with Human Resources, Finance, Payroll, Benefits, IT, and other stakeholders, you will connect business priorities with effective technology solutions. You will oversee major system implementations, enterprise integrations, data governance, and operational support while driving continuous improvement. This leadership role also includes developing an HRIS team, strengthening service delivery, and improving the employee and manager experience in a collaborative, remote environment.

Accountabilities

You will provide strategic and operational leadership across HR technology, ensuring that platforms, integrations, data, and support processes deliver consistent value across the organization.

• HRIS Strategy and Platform Leadership

• Lead the administration, configuration, optimization, and ongoing development of Dayforce HCM and the broader HR technology ecosystem.

• Develop and maintain an HRIS roadmap aligned with HR priorities, enterprise technology initiatives, business growth, and operational requirements.

• Identify opportunities to simplify, automate, and improve HR processes through technology while balancing business needs, user experience, system capabilities, risks, and scalability.

• Monitor HR technology trends, platform capabilities, and vendor roadmaps to recommend improvements and future opportunities.

• Establish standards for system configuration, enhancements, testing, releases, documentation, and change management.

• Enterprise Systems and Integrations

• Represent HRIS requirements in major enterprise technology transformations, ensuring employee data, integrations, controls, and workforce processes are considered in design and implementation decisions.

• Lead and support integrations between Dayforce, Deltek Vantagepoint, iCIMS, and other enterprise platforms.

• Partner with Finance and business leaders on ERP initiatives involving employee, organizational, labor, payroll, time, project, and other shared data.

• Collaborate with IT, Information Security, system owners, vendors, and implementation partners to establish effective integration architecture, data flows, dependencies, controls, and support models.

• Lead HRIS participation in implementations, upgrades, integrations, testing, data conversions, and other enterprise technology initiatives.

• Investigate complex cross-system issues, identify root causes, coordinate stakeholders, and drive resolutions through completion.

• Assess downstream impacts of system and process changes to protect interconnected platforms and business operations.

• Data Governance, Security, and Controls

• Oversee the integrity, consistency, and appropriate use of HR and employee data across systems and integrations.

• Establish data governance practices covering ownership, definitions, validation, reconciliation, and documentation in alignment with IT governance standards.

• Manage HR system access, role-based security, and data protection practices in accordance with IT and Information Security requirements.

• Partner with IT and Information Security on audits, access reviews, compliance activities, and control requirements.

• Maintain documentation covering system configurations, integrations, data flows, procedures, controls, and key architectural decisions.

• Monitor system and integration performance and proactively address risks affecting data integrity, payroll, financial reporting, employee processes, and business operations.

• HR Technology Operations and Support

• Lead HR technology support through the Business Operations service model, ensuring requests and issues are prioritized, routed, resolved, and communicated effectively.

• Design and manage the HRIS support structure in Freshservice, including intake processes, categorization, forms, workflows, service levels, escalation paths, and knowledge resources.

• Support iCIMS and other people-related technologies through system administration, integrations, configuration, and continuous optimization.

• Lead the design and adoption of the HR Service Family workspace.

• Partner with HR, Payroll, Benefits, Finance, and other stakeholders to translate operational needs into sustainable technology solutions.

• Identify recurring issues, analyze root causes, and implement long-term solutions instead of relying on manual workarounds.

• Develop and maintain documentation, procedures, training materials, and knowledge resources to promote…