Senior Vice President, Managed Services

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Vice President, Managed Services based in the United States.

As Senior Vice President, Managed Services, you will lead the commercial strategy, financial performance, and long-term growth of a recurring-revenue cloud services business. Reporting directly to the CEO, you will own the business P&L, with accountability for monthly recurring revenue, net revenue retention, gross margin, and strategic client relationships. You will lead a multidisciplinary organization across the United States and Latin America, partnering with senior executives to strengthen service delivery, client success, and operational performance. This is a commercially focused leadership role that combines executive client engagement, financial discipline, and organizational development rather than day-to-day service delivery management. You will also help shape the evolution of an AI-enabled managed services model, leveraging automation and platform capabilities to improve efficiency and customer value. The opportunity offers significant autonomy and influence in a growing, private equity-backed technology organization.

Accountabilities

You will take overall ownership of the managed services business, setting its commercial direction while developing the leadership team, strengthening client relationships, and ensuring operational and security standards support sustainable growth.

• Business Strategy and P&L Ownership

• Own the managed services P&L, including monthly recurring revenue, net revenue retention, gross margin, and overall commercial performance.

• Define and execute the growth strategy for the managed services business.

• Partner with the Chief Revenue Officer to protect margins, optimize cost to serve, and structure commercially sustainable deals.

• Monitor recurring revenue, retention, profitability, and client health, ensuring leadership has clear visibility into business performance.

• Establish and execute strategies to improve retention, expansion revenue, and long-term account value.

• Client Relationships and Commercial Growth

• Own the managed client experience throughout the entire lifecycle, from onboarding and transition to renewal and expansion.

• Build and maintain executive-level relationships with strategic enterprise clients.

• Lead complex client discussions, service escalations, recovery plans, and renewal negotiations.

• Develop Client Success into a driver of both customer retention and expansion revenue.

• Ensure smooth transitions from Professional Services projects into ongoing managed services engagements.

• Exercise sound commercial judgment when evaluating service credits, contract changes, out-of-scope requests, and margin trade-offs.

• Represent the organization during enterprise client audits and discussions about delivery practices and operating models.

• Operational Excellence and Security

• Oversee the service operations function responsible for 24/7 delivery across managed Azure environments.

• Ensure reliable service delivery and compliance with security standards established by the Chief Information Security Officer.

• Maintain accountability for security performance, including patching, remediation, access reviews, and client audit readiness.

• Partner with the CISO to address security gaps and ensure operational practices meet required standards.

• Work with Product teams to define managed services requirements, establish platform roadmap priorities, and approve new capabilities before client release.

• Leverage automation, artificial intelligence, and platform improvements to increase operational efficiency, service quality, and profitability.

• Executive Collaboration and People Leadership

• Lead and develop the functional leadership team across Service Operations and Client Success.

• Partner closely with the CEO, Chief Revenue Officer, SVP of Professional Services Delivery, SVP of Technology, CISO, and Finance leadership.

• Establish clear decision-making responsibilities, escalation paths, and cross-functional handoffs.

• Build, develop, and retain high-performing teams across the United States and Latin America.

• Mentor leaders, strengthen succession planning, and expand the capabilities of the organization.

Requirements

The ideal candidate is an experienced executive with a strong track record of managing a substantial recurring-revenue services business, combining commercial accountability, enterprise client leadership, and organizational transformation.

• Demonstrated P&L ownership of a managed services, hosting, or IT services business with at least $15 million in revenue.

• Direct accountability for recurring revenue, retention performance, and gross margin.

• Extensive experience leading enterprise client relationships at the executive level, including renewals, escalations, difficult service discussions,…