Fraud and Disputes Product Owner

Location:

4910 Tiedeman Road, Brooklyn Ohio

Job Summary

As an Agile Product Owner for our Fraud Product and Delivery Management Team, you will partner across our Fraud Solutions, Technology, Operations, and Material Business Units (MBU) teams to support the implementation, delivery, and ongoing operation of enterprise-wide fraud solutions. This role is accountable for assigned Fraud and Disputes platforms, including technology intake, backlog management, prioritization, roadmap execution, production support, enhancements, and Product Owner delivery activities for Enterprise Fraud Services (EFS).

We are seeking a skilled individual who can support the effective day-to-day operation of existing Fraud and Disputes platforms while also advancing future-focused initiatives and enhancements. The ideal candidate will be able to use data and business insights to inform priorities, execute against product roadmaps, and support the ongoing evolution of assigned platforms. This role requires the ability to influence internal and external stakeholders, lead strategic initiatives, and drive work toward agreed scope, timing, priorities, and business outcomes. The successful candidate should also understand the people impact associated with change and be able to effectively partner with stakeholders and dedicated change management resources to support successful implementation and adoption.

Job Description

• Works as part of a team of Agile Product Owners, aligned to critical processes and functions within EFS.

• Represents EFS within all technology-related initiatives supporting EFS Applications.

• Serves as a trusted advisor by developing and maintaining strong relationships with internal and external stakeholders.

• Translates business strategy, operational needs, risk considerations, and stakeholder priorities into clear technology requirements and product priorities.

• Develops, documents, validates, and maintains business requirements, user stories, acceptance criteria, process flows, and supporting documentation necessary for technology delivery.

• Ensures delivered solutions align with approved business requirements, intended outcomes, operational needs, and control expectations.

• Provides the business and Product Owner perspective needed to support technology design, sequencing, prioritization, and delivery decisions.

• Makes or facilitates timely prioritization decisions within established governance and escalation frameworks.

• Maintains end-to-end ownership and working knowledge of assigned Fraud and Disputes platforms, including business processes, configurations, integrations, upstream and downstream dependencies, production issues, enhancements, and planned changes.

• Partners with Technology, Operations, vendors, and other stakeholders to triage business-critical operational and technology issues, assess root cause and business impact, determine appropriate prioritization, and drive issues through resolution.

• Identifies, recommends, and leads strategic improvements designed to generate measurable enterprise benefits, including increased revenue, expense reduction, fraud-loss reduction, improved client and teammate experiences, operational efficiency, risk reduction, and improved control effectiveness.

• Works independently and demonstrates the expertise and accountability needed to own and drive assigned initiatives.

• Manages the inventory of pending and active fraud and disputes technology intakes impacting EFS, including backlog management and prioritization.

• Analyzes reporting and interprets findings from data mining and analytical processes to develop and communicate actionable insights and recommendations to senior leadership.

• Demonstrates and maintains knowledge of industry trends and practices across Fraud and Disputes Risk Management, Compliance, and Fraud and Disputes Operations.

• Partners with Risk, Compliance, Legal, Operations, and Technology, as appropriate, to ensure regulatory, risk, control, and operational requirements are understood and incorporated into product and technology delivery.

• Applies project management disciplines to plan, coordinate, and drive delivery of application changes, upgrades, workflow changes, process improvements, and other assigned initiatives.

• Partners, communicates, and negotiates with stakeholder groups and applies appropriate project delivery disciplines to ensure application changes, upgrades, workflow changes, process improvements, enhancements, and other assigned initiatives are effectively prioritized, planned, coordinated, tracked, and driven through completion.

• Participates in projects, cross-functional efforts, and special initiatives and performs other duties as assigned.

Required Skills and Experience

Demonstrated experience supporting Fraud and/or Disputes platforms, applications, and integrations

.Demonstrated ability to perform effectively in both Product Owner and project delivery capacities, managing…