Wireless Plan Intelligence & Strategy Coordinator

Position Summary

The Wireless Plan Intelligence & Strategy Coordinator serves as the organization's subject matter expert on wireless carrier plans, custom pricing structures, negotiated agreements, and carrier programs.

This role is responsible for maintaining comprehensive knowledge of carrier offerings, identifying strategic plan opportunities, and providing guidance to Account Management, Customer Service, and Financial Operations teams to ensure clients receive optimal wireless solutions while maximizing cost efficiencies and profitability.

Position Information

This is a Full-Time, Salaried position with LINQ Services. Expected hiring salary range is $70,000-80,000. Candidate with significant related experience may qualify for higher compensation. In addition to base salary, this position will be eligible for performance based incentives, paid at company discretion.

Essential Duties and Responsibilities

Carrier Plan Intelligence & Expertise

• Serve as the primary subject matter expert for wireless carrier plans, including standard and custom plans, negotiated pricing, discounts, and specialized offerings.

• Maintain detailed knowledge of carrier plan structures, eligibility requirements, usage thresholds, features, restrictions, and pricing.

• Understand and interpret custom carrier agreements to ensure negotiated benefits and pricing opportunities are fully utilized.

• Stay informed of carrier plan changes, new offerings, promotions, and evolving carrier policies.

• Maintain centralized documentation of carrier plans, custom agreements, pricing, and relevant procedures.

Strategic Plan Management & Optimization

• Identify opportunities to leverage custom plans, negotiated pricing, and carrier programs to reduce client expenses and improve company margins.

• Collaborate with Financial Operations to identify opportunities for cost savings and margin improvement.

• Support the development and implementation of carrier-specific plan strategies.

Carrier Negotiations & Relationships

• Support negotiations with wireless carriers regarding custom plans, pricing, discounts, and specialized agreements.

• Work directly with carrier representatives to clarify offerings, resolve plan-related challenges, and explore new opportunities.

• Understand carrier account access requirements, permissions, and processes necessary to manage client plans effectively.

• Identify and implement opportunities to establish or expand custom carrier arrangements that benefit clients and the organization.

Cross-Functional Support & Enablement

• Serve as the primary internal resource for Account Managers and Customer Service representatives on carrier plan questions and recommendations.

• Assist Account Managers with carrier communications, negotiations, escalations, and strategic client discussions.

• Provide guidance on plan eligibility, pricing, usage allowances, and available alternatives to support customer service decisions.

• Educate internal teams on custom carrier offerings, negotiated benefits, and best practices.

• Collaborate with operational teams to ensure carrier plan recommendations are accurately understood and implemented.

• Documentation for CS