Portfolio Manager, Federal (R-00244)

True Zero Technologies is a veteran-owned small business founded on the principle that the purposeful enablement of people and technology directly drives the quality of an organization’s outcomes. We design and deliver cybersecurity programs and software solutions that empower federal, state and local government, education, and commercial leaders to run a proactive defense with better intelligence and more efficient collaboration. Recent recognitions include Inc. Magazine’s 2026 Best Workplaces list and awarded positions on Fairfax County VA Cybersecurity Program, Montana ITS Contract, Kansas Services MSA, DARPA’s MANNUS IDIQ, NASA SEWP VI, and the $151B SHIELD contract.

Position Overview

The Portfolio Manager is responsible for the overall performance, delivery, growth, customer relationship management, and personnel leadership of their assigned portfolio of federal customers, programs/projects, and contracts. The Portfolio Manager serves as the primary business owner for the assigned customer group, ensuring successful program execution, contract compliance, financial performance, customer satisfaction, account growth, and effective management of assigned personnel.

Reporting to the Federal Services Director, the Portfolio Manager provides leadership and oversight across programs and projects within the account, overseeing Program/Project Managers and technical delivery teams, and working closely with contracts, finance, recruiting, HR, and business development elements.

The Portfolio Manager is accountable for both successful delivery of current work and expansion of the account through new and existing opportunities, while serving as the first-line supervisor for assigned resources within the account.

The Portfolio Manager is expected to maintain a target of 50% billable utilization through direct customer delivery responsibilities, with the remaining capacity dedicated to portfolio management, personnel leadership, customer relationship management, and account growth. Actual utilization expectations may be adjusted based on portfolio size, operational demands, and business priorities, in coordination with the Federal Services Director.

Key Responsibilities

• Program & Delivery Management

• Provide executive oversight of programs, projects, and task orders within the assigned customer portfolio.

• Ensure projects are delivered on schedule, within budget, and in accordance with contractual scope and customer expectations.

• Establish/monitor project plans, milestones, staffing requirements, risks, dependencies, and corrective actions.

• Ensure contractual deliverables are complete, accurate, high quality, and submitted on time.

• Identify and escalate delivery, staffing, financial, or customer risks and drive issues through resolution.

• Foster and maintain strong working relationships with the customer leadership, serving as the primary program escalation point for the customer.

• Capture program successes and performance metrics in support of True Zero’s Business Development efforts.

Personnel Management & First-Line Supervision

• Serve as the first-line supervisor for assigned employees, providing day-to-day leadership, coaching, guidance, and performance management.

• Oversee the performance management process, working with assigned employees to establish clear performance expectations and ensure individual goals align with project, account, customer, and organizational objectives.

• Conduct regular one-on-one meetings with assigned personnel to review performance, workload, professional development, engagement, and concerns.

• Complete employee performance evaluations and provide timely, constructive feedback and recognition.

• Identify professional development opportunities and support employee career growth, training, certifications, and advancement.

• Address employee performance or conduct issues promptly and consistently in coordination with HR and Delivery leadership.

• Review and approve employee timecards, leave requests, and other personnel actions in accordance with company policies and contractual requirements.

• Monitor employee utilization, workload, assignment status, and availability to ensure effective deployment of resources.

• Support employee retention by proactively identifying and addressing engagement, workload, career development, and assignment concerns.

• Participate in recruiting, interviewing, hiring, onboarding, assignment, promotion, and offboarding activities for resources supporting the account.

• Maintain regular communication with employees working at customer locations or in remote environments to ensure continued connection with company leadership and culture.

• Coordinate staffing transitions and succession planning to minimize disruption to customers and program delivery.

Account Growth

• Develop and execute an account growth strategy for the assigned customer group.

• Identify opportunities to expand existing programs through…