Manager, Software Engineering

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As an Engineering Manager focused on GTM, you will be accountable for the delivery of solutions supporting business goals, releasing features that drive value for our internal teams and Toast customers. Leading a highly skilled and fast-paced team of Engineers, you will be responsible for validating technical decisions and guiding the team in building scalable technology. You will seek engagement with business stakeholders, demoing solutions to gather feedback as often as possible as part of our agile delivery framework. When the time comes to test our solutions for quality, you are managing the engagement of our development teams with their QA counterparts, ensuring testing is robust enough to provide confidence in release. When issues are found, including in our production environments, you provide oversight and guidance to the teams root-causing and developing the fixes. This role will have a wide area of ownership supported by key engineers for the core workflows of our Quoting, in addition to the Catalog Management ecosystem. You will be a critical leader for the team and deliver high impact with great opportunity for future growth.

A day in the life (Responsibilities)

• Champion the use of AI tools and practices to accelerate development, improve team velocity, and pioneer new ways of building - setting the bar for what it means to be an AI-first engineering organization.

• Manage the daily activities of Engineers who are delivering new features and enhancements critical to Toast's business growth.

• Oversee technical delivery operations for Quoting and Catalog Management systems, including Salesforce CPQ, Product Catalog, and other fit-for-purpose GTM solutions, and provide leadership, activity planning, and direction to complete team tasks, produce the required deliverables, track/resolve issues, meet delivery milestones, and mentor team members by identifying/developing opportunities for individual growth and setting a positive example for working in a team environment.

• Review deliverables for the team and contribute hands-on to complex delivery efforts. Specifically, provide Code Review expertise by actively reviewing solutions from the engineering team across platforms and tools within your ownership area, and facilitate release and capacity planning for the team’s initiatives.

• Lead collaborative discovery and execution ceremonies for engineering, research, design, and quality assurance peers.

• Communicate clearly, knowledgeably, and transparently with cross-functional stakeholders at all levels (including and especially Sales, Product, and RevOps leaders and team members) to build trusted relationships that allow our engineers the freedom to experiment. This will require you to: Partner with Stakeholders in evaluating new technologies, ensuring they fit into our stack and meet the needs identified within the Discovery process; confidently leverage preeminent domain expertise in service of team decision-making, sharing trade-offs with stakeholders where it helps to drive shared understanding, and continually evolve domain knowledge through ongoing customer, competitor, and market research, sharing the takeaways with your team and our business partners.

What you'll need to thrive (Requirements)

• Experience delivering high-impact Quoting, Catalog Management, and GTM initiatives as part of/leading a technical team.

• Bachelor’s degree in Computer Science or equivalent experience.

• Well-versed in Quoting and Catalog Management systems (Salesforce CPQ, Product Catalog, Pricing Rules, etc.) and technologies (REST, SOAP, ETL, etc.).

• Implementation expertise and practical experience working on systems projects with large transactional volume involving complex system design across disparate systems.

• Experience in collaborating with product owners representing Sales, RevOps, Product Management, and Data Analytics.

• Experience in developing and retaining a highly talented team.

What will help you stand out (Nonessential Skills/Nice to Haves):

• Hands-on experience developing and solutioning in Salesforce and other tools, including leading solution architecture reviews.

• Experience with CI/CD best practices and GIT.

• Experience working with 3rd party development teams.

• Leadership in product selection (e.g., RFP creation and response evaluation) and vendor management.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those…