Senior Sales Operations Manager

Job Description Summary

As the NAM Senior Sales Operations Manager, you will serve as a critical pillar supporting our growth strategy across the North America Strategic Account Management (SAM) organization. Reporting directly to the Electrification Sales Operations Leader with a dotted line to the VP of North America Business Development, you will act as the strategic backbone for our SAMs. In this high-profile role, you will leverage a data-driven mindset to optimize data visibility across ITO and OTR—driving cross-BL coordination to maximize share of wallet and enhance customer Net Promoter Score (NPS) across our strategic accounts. Additionally, you will champion a LEAN culture to streamline commercial processes, ensure robust data integrity, and establish a best-in-class account management system.

Job Description

Key Responsibilities

• Systems, Data & Analytics Management:

• Serve as the lead administrator for Strategic Account Manager (SAM) reporting within Salesforce, utilizing advanced analytical tools (CRMA, Tableau, PowerBI) to turn complex data into actionable commercial insights.

• Maintain strict data integrity and champion data hygiene initiatives—including improving commercial customer master data across both ITO and OTR.

• Partner with the Electrification Sales Operations leader to build and maintain consistent dashboards and forecasting algorithms across all BLs.

• Reporting, Forecasting & Key Performance Indicators (KPIs):

• Track and elevate performance analytics across core metrics, including volume, pipeline health, share of wallet, NPS, and OTR-related KPIs aligned with SQDC (Safety, Quality, Delivery, and Cost).

• Translate ad-hoc analytical requests from executive leadership into structured, recurring reporting frameworks.

• Sales Process Optimization & Operating Rhythm:

• Define, own, and execute the SAM operating rhythm and cadence, including regular operating reviews and reporting deliverables.

• Support SAMs in maintaining comprehensive account plans, collaborating with cross-BL functions (ITO, OTR, Supply Chain, Quality) to capture critical health data.

• Act as the primary liaison for SAMs to coordinate action plans that improve our positioning and relationships with strategic accounts.

• Commercial Governance & Sales Incentive Compensation (SIC):

• Manage the commercial point-of-contact responsibilities for SAM Sales Incentive Compensation (SIC), assisting with target-setting, tracking, and partnering with Total Rewards to ensure timely calculations and payouts.

• Problem Solving & LEAN Execution:

• Apply sound judgment to complex commercial challenges, delivering data-driven recommendations and constructively challenging stakeholders to drive continuous improvement.

• Drive a LEAN mindset into daily operations—automating regular reporting, eliminating redundant tasks, and creating robust self-service capabilities for the SAM team.

Required Qualifications

• Bachelor’s degree from an accredited university or college or equivalent experience.

• Minimum of 6 years of experience in Sales Operations or Commercial Leadership, ideally within the power transmission and distribution industry.

• Advanced proficiency in Salesforce and dashboard analytics.

Desired Characteristics

• Communication: Exceptional oral and written communication skills in English; proven ability to distil complex data concepts into clear, executive-ready presentations.

• Leadership: Strong interpersonal skills with a demonstrated ability to influence cross-functional teams without direct authority.

• Project Management: Demonstrated ability to document, plan, and execute projects from inception to completion.

• Analytical Mindset: Exceptional capability to analyze disparate data sets, identify operational bottlenecks, and resolve problems creatively and independently.

• Proven ability to make independent decisions, and manage conflicting priorities in a fast-paced environment

• Adaptability: Proven track record of participating in cross-functional process improvements and quickly grasping new ideas in a dynamic organizational structure.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote - This is a remote position

Application Deadline: January 31, 2027

For candidates applying to a U.S. based position, the pay range for this position is between…