Technical Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Account Manager based in the United States.

Join a technology-driven team helping organizations improve the safety, efficiency, and sustainability of physical operations across industries such as transportation, construction, agriculture, and manufacturing. As a Technical Account Manager, you will serve as a trusted technical advisor, helping enterprise customers maximize the value of their technology investments. You will combine technical expertise, business understanding, and relationship management to resolve complex challenges and proactively improve customer outcomes. Working across customer and internal teams, you will ensure implementations remain effective, risks are addressed, and critical operational needs are met. This remote opportunity offers exposure to connected devices, IoT platforms, APIs, and emerging AI technologies. You will also contribute to the growth of the Technical Account Management function while developing your expertise in a fast-paced, customer-focused environment.

Accountabilities:

As a Technical Account Manager, you will own the technical customer relationship for your assigned accounts, helping customers troubleshoot issues, optimize platform usage, and achieve their business objectives. Your responsibilities will include:

• Manage technical customer relationships: Act as the primary technical point of contact for assigned customers, building trusted relationships with technical stakeholders and account teams.

• Improve customer support experiences: Apply strong technical problem-solving skills to troubleshoot hardware, software, API, and platform-related issues.

• Optimize customer implementations: Develop a thorough understanding of customer operations and technical environments to ensure solutions align with their needs and objectives.

• Drive customer success and value: Identify opportunities to improve platform adoption, demonstrate business outcomes, and help customers realize additional value from their technology investments.

• Manage incidents and mitigate risks: Coordinate communication and expectations during significant technical incidents, working with internal and external stakeholders to resolve issues effectively.

• Maintain accurate account records: Document customer interactions, technical activities, risks, and follow-up actions in the appropriate systems.

• Support critical operational periods: Proactively prepare customers for important peak events and periods when platform reliability is particularly important.

• Collaborate across teams: Work closely with internal account teams and technical stakeholders to address customer needs and ensure effective resolution of complex challenges.

• Contribute to team development: Share technical knowledge, customer insights, and best practices to help strengthen and scale the Technical Account Management team.

• Stay current with emerging technologies: Continue developing your knowledge of AI, machine learning, and their practical applications in customer environments.

• Travel and provide coverage as needed: Occasionally visit customer sites and support after-hours or weekend coverage when required by customer needs.

• Champion company values: Demonstrate ownership, accountability, continuous improvement, and high standards in your daily work.

Requirements:

You are an experienced customer-facing technical professional who can translate complex technical challenges into practical business solutions. You combine strong communication and relationship-building skills with technical curiosity, sound judgment, and a proactive approach to customer success. The ideal candidate will bring:

• Fluency in English, with excellent written and verbal communication skills.

• At least 7 years of experience in technical account management, customer success, or a similar customer-facing technical role.

• Strong technical literacy and the ability to understand and troubleshoot hardware, software, APIs, and AI-related technologies.

• Proven ability to establish and maintain productive relationships with customers and technical stakeholders.

• Strong business acumen and the ability to understand customer objectives, evaluate needs using data, and connect technical solutions to measurable outcomes.

• A proactive, ownership-oriented mindset, with strong problem-solving skills, attention to detail, and a commitment to high standards.

• A bachelor's degree in a technical discipline such as Computer Science or Engineering, or equivalent practical experience.

• The ability to collaborate effectively across teams and perform well in a fast-paced, evolving environment.

• Strong organizational skills and a commitment to maintaining accurate customer and account records.

• A genuine interest in technology and continuous learning, including the practical use of AI and machine…