Senior Manager, Web Strategy and Ops (Remote)

Career Category

Marketing

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you are part of something bigger, it is because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we have helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you will help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lie within them, you will thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Senior Manager, US Web Strategy and Operations

WHAT YOU WILL DO

The Amgen Global Content Excellence Team is seeking a strategic web leader to shape US commercial web strategy and operations across brand and Patient Access & Reimbursement (PAR) teams. As part of Global Customer Capabilities & Innovation (GCCI), the Senior Manager translates business priorities into an integrated web portfolio, operating plans, investment recommendations, and measurable outcomes. The role leads US-wide demand planning, forecasting, and budget support, and manages a team of four direct reports while partnering with business, technology, agency, design, analytics, and capability leaders to deliver trusted, effective, and scalable digital experiences.

Key Responsibilities:

• US Web Strategy and Executive Partnership: Set the vision, priorities, and annual roadmap for the US commercial web portfolio across brand and PAR experiences. Advise senior business leaders on opportunities, trade-offs, risks, and investment choices; connect web capabilities and customer needs to business objectives and communicate progress through clear recommendations and measurable outcomes.

• Portfolio, Demand, and Resource Planning: Lead US-wide web intake, demand planning, and prioritization with brand, PAR, Web Technology, and other stakeholders. Translate business needs into a sequenced portfolio with defined outcomes, ownership, scope, dependencies, resource assumptions, and delivery plans. Balance strategic value, patient and customer needs, risk, capacity, and timing.

• Forecasting and Budget Management: Coordinate US-wide web forecasting and budget support, including annual planning, periodic forecasts, demand and capacity scenarios, and investment tracking. Partner with business owners, and delivery teams to develop evidence-based recommendations, surface funding or capacity gaps early, and align resources to approved priorities.

• Operating Model and Delivery Governance: Establish and continuously improve the US web strategy and operations model, governance, decision rights, and performance measures. Oversee cross-functional delivery from discovery and planning through launch and optimization, ensuring clear accountability, effective handoffs, launch readiness, and timely resolution or escalation of risks, issues, and dependencies.

• Digital Performance and Continuous Improvement: Use analytics, customer insights, GEO/SEO performance, accessibility, compliance, and operational data to assess portfolio health and identify opportunities to improve web experiences and business outcomes. Partner with analytics and technology teams to define KPIs, communicate trends, and apply lessons learned to roadmaps, standards, capabilities, and ways of working.

• People and Team Leadership: Lead and develop four direct reports by setting clear goals, delegating portfolio and functional ownership, coaching performance, and building strategic, operational, and stakeholder-management capabilities. Foster an inclusive, accountable team culture and align team capacity to the highest-priority US web needs.

WHAT WE EXPECT OF YOU

We are all different, yet we all use our unique contributions to serve patients. For the Senior Manager, US Web Strategy and Operations, we seek a strategic leader who combines commercial judgment, operational discipline, financial acumen, and strong people leadership.

Basic Qualifications:

Doctorate degree and 2 years of experience in web strategy, digital operations, portfolio management, commercial planning, or related digital leadership

OR

Master’s degree and 4 years of experience in web strategy, digital operations, portfolio management, commercial planning, or related digital leadership

Or

Bachelor’s degree and 6 years of experience in web strategy, digital operations, portfolio management, commercial planning, or related digital leadership

Or

Associate’s degree and 10 years of experience in web strategy, digital operations, portfolio…