Strategic Account Manager, Health Systems

About SonderMind

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking.

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About the Role

The Strategic Account Manager, Health Systems is responsible for managing, deepening, and expanding SonderMind's relationships with our largest Health Systems and independent multi-location PCP practices. You'll serve as the dedicated strategic owner for this assigned portfolio, establishing connections and strengthening relationships within those organizations.

Reporting to the Director of Care Partnerships, this role focuses on leveraging existing relationships as launching points for new ones, sharpening our value proposition, using tools and data to drive actionable insights, and finding new avenues to continuously grow the partnerships, including expansion into new specialist practices and expanding client access to our care.

What you'll do

• Spearhead strategic enterprise accounts, serving as the primary leader and key growth driver for SonderMind's highest-value Health System partners and multi-location PCP networks.

• Command a dedicated team of in-market specialists, strategically deploying field resources to drive localized growth, amplify partner engagement, and ensure flawless on-the-ground execution.

• Cultivate deep, multi-level leadership networks, embedding SonderMind as an indispensable partner while driving multi-faceted account growth: deepening existing health system alliances, unlocking new clinical service lines, and scaling into new regional markets where partners need support.

• Fuel exponential account expansion, leveraging core partner relationships as launchpads into new divisions and specialist networks while collaborating with internal teams to solve critical partner priorities around provider diversification, regional coverage, and payer needs.

• Turn data into high-yield growth engines, leveraging analytics to optimize referral pathways, eliminate conversion friction, and drive record client acquisition volumes.

• Pioneer new partnership avenues, continuously sharpening our enterprise value proposition to capture untapped market share and unlock high-impact opportunities across specialist practices.

• Orchestrate cross-functional growth initiatives, aligning seamlessly with Sales, BD, and Marketing to architect unified, high-converting strategies that maximize partner lifetime value.

• And other responsibilities and ad-hoc projects from time to time based on business needs.

What does success look like?

• Care partners who view SonderMind as a strategic partner and actively seek us out for new opportunities and collaborations.

• Measurable account growth, specifically demonstrated by a significant increase in newly acquired client volume from your assigned portfolio.

• A clear, sharpened, data-backed value proposition and narrative for every partner that reinforces the benefits of the relationship, drives clinical efficiency, and encourages continued growth.

• Proactive identification of growth opportunities and successful resolution of partner issues before they escalate, maintaining high satisfaction levels.

• Ability to independently and effectively manage a complex portfolio while contributing to overarching team-wide objectives in a fast-paced environment.

Who You Are

• Minimum BA/BS in Business Administration, Healthcare Administration, or a related degree.

• Minimum five years of experience in strategic account management, partner growth, or relationship management, specifically within the healthcare industry.

• Specific experience navigating the complexities of large healthcare organizations (such as health systems or large medical groups).

• Specialized knowledge and deep understanding of referral workflows and care coordination processes within healthcare settings.

• Proven track record of growing accounts, driving value, and increasing referral volume within existing relationships.

• Strong analytical and storytelling skills, with the proven ability to turn data into a compelling and actionable value narrative for partners.

• Executive presence and strong communication skills: written, verbal, and analytical.

• Ability to…