Senior Director, Product Management – Unified Communications

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Director, Product Management – Unified Communications based in the United States.

As Senior Director of Product Management, you will lead the execution and evolution of a comprehensive Unified Communications as a Service (UCaaS) portfolio. You will translate strategic product direction into actionable roadmaps, coordinated delivery plans, and measurable business outcomes. Leading a team of Directors and Senior Product Managers, you will establish a strong operating model that drives accountability, innovation, and consistent execution. You will collaborate with engineering, design, sales, marketing, customer success, and finance teams to bring impactful cloud communication solutions to market. By aligning customer needs, commercial priorities, and technical capabilities, you will strengthen product adoption and accelerate business growth. This leadership opportunity offers the chance to shape a global product portfolio in a dynamic, enterprise-focused cloud communications environment.

Accountabilities:

In this role, you will oversee product execution across the Unified Communications portfolio, ensuring strategic priorities translate into successful delivery, strong customer outcomes, and measurable commercial impact. You will lead product teams and coordinate cross-functional stakeholders to maintain alignment, improve execution, and deliver compelling solutions. Your responsibilities will include:

• Owning end-to-end execution of the Unified Communications product roadmap, translating strategic direction into prioritized initiatives, delivery plans, milestones, and measurable outcomes.

• Leading, mentoring, and developing a high-performing team of Directors and Senior Product Managers, establishing clear accountability, effective collaboration, and consistent operating practices.

• Partnering with strategy leadership to define and maintain a comprehensive multi-year roadmap that balances market opportunities, business priorities, delivery capacity, dependencies, and customer commitments.

• Coordinating engineering, design, sales, marketing, customer success, and finance teams to turn product priorities into executable plans and ensure timely, high-quality delivery.

• Establishing portfolio governance frameworks and decision-making processes that clarify priorities, identify risks early, resolve trade-offs, and allocate resources to the highest-impact initiatives.

• Owning product execution metrics and business outcomes, including delivery predictability, product adoption, quality, and commercial performance.

• Reporting progress, risks, performance indicators, and corrective actions to the General Manager of Unified Communications and Contact Center and other senior leaders.

• Driving product launch readiness and go-to-market execution in partnership with product marketing and commercial teams, ensuring positioning, pricing, sales enablement, and customer rollout plans are coordinated.

• Strengthening collaboration across global product, engineering, and go-to-market organizations to maintain alignment between strategy, execution, and customer expectations.

• Continuously improving product management practices, operational discipline, and portfolio execution to support scalable growth and sustained business performance.

Requirements:

The ideal candidate combines extensive product management experience with proven executive-level leadership, deep knowledge of cloud communications, and the ability to deliver complex product portfolios at scale. You should be comfortable managing managers, influencing senior stakeholders, and coordinating distributed teams across global organizations. The following qualifications and experience are required:

• At least 12 years of product management experience, including a minimum of 4 years in senior leadership roles managing managers and overseeing execution across complex, cross-functional portfolios.

• Demonstrated success delivering and scaling Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), or cloud communications products within a B2B or enterprise SaaS environment.

• Deep expertise in unified communications technologies, including voice and telephony, video, messaging, mobility, and collaboration solutions.

• Proven ability to translate portfolio strategy into executable roadmaps, operating plans, and reliable delivery across multiple product teams.

• Exceptional stakeholder management and communication skills, with the ability to influence decisions, navigate competing priorities, manage trade-offs, and establish clear accountability.

• Experience communicating delivery progress, strategic decisions, and business outcomes to C-suite executives and senior leadership teams.

• Demonstrated success leading execution in global, cross-functional environments with distributed…