Technical Trainer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Job Description

We are looking for a dynamic individual with a combination of traits to conduct hands-on learning classroom instruction for mobile video technologies. In this role you will be responsible for supporting on-going technical/end-user training activities within Worldwide Education, with added focus on the user experience, customer workflows, and quality of the training.

This ideal candidate should have a good blend of initiative, instructional experience, technical background, and adaptability to effectively tailor and enhance the customer education experience for varying student levels, from end users to technicians to system administrators in the Public Safety environment. The ideal candidate will be effective at facilitating training classes in-person and virtually using customer product hardware, software and applications, documentation, and minimal slide content.

Job Responsibilities

• Technical trainers are primarily responsible for the delivery of classroom technical training on mobile video technologies to external customers and occasionally internal employees.

• Technical trainers are responsible for the delivery of virtual instructor-led technical training on mobile video technologies to external customers and occasionally internal employees.

• Technical training is primarily held at customer locations and occasionally facilitated virtually.

• Travel to other Motorola Solutions facilities or customer locations based on business need with an estimate of up to 75% travel. Typically Monday-Friday 3 weeks out of the month.

• Teach and instruct agency customers/end users and staff on the use and operating methods of complex software products and services.

• Presents training using a variety of classroom training methods, including lecture, PowerPoint, flip charts, on-line projection, etc.

• Compile comprehensive training and technical documents, and course material for new and existing products or services.

• Measure knowledge transfer and training effectiveness.

• Monitor customer satisfaction through surveys and customer/rep feedback.

• Regularly interact and build strong relationships with Public Safety/First Responder customers and internal product/solution teams to further enhance current and future training strategies.

• Collaborate with cross functional groups to create effective end user and technical training programs and activities that support MSI and Worldwide Education services strategies.

• Ensure timely updates to the course curricula to reflect changes in product design and market demands.

• Demonstrate training effectiveness through systematic program evaluation and continuous improvement strategy.

• Travel requirements: up to 75%, with domestic and occasional international travel requirements to meet business needs.

You will have the opportunity to

• Improve the customer experience for education, products, and services

• Meaningfully impact the company's short-term and long-term success

• Grow and expand your role

• Learn different aspects of products and services, including infrastructure, software applications, devices, and services

• Contribute to a forward thinking and inspiring organization, and help to drive and expand the customer training workforce of the future

Preferred Qualifications

• 3+ years of technical training experience with a desired focus in public safety communication systems, solutions, and applications.

• Demonstrated ability to enable cross functional teams to meet or exceed business objectives and motivate co-workers, while fostering strong working relationships.

• Exhibit strong communication skills, interpersonal skills, project management, and time management.

• Proven experience driving significant improvements with a team and business.

• Self-starter, ability to perform effectively during times of ambiguity,…