Pharmacy Program Manager

The Opportunity

The Pharmacy Program Manager contributes to the design, refinement, and execution of pharmacist-facing features and clinical programs within MedMe's platform. This role works closely with Product, Customer Success, and cross-functional teams to translate real-world pharmacy practice, regulatory requirements, and policy considerations into scalable software workflows.

The Pharmacy Program Manager supports the full lifecycle of clinical features and programs from early discovery and scoping through pilot deployments, launch, and iteration, applying clinical judgment, regulatory awareness, and systems-level thinking. The role is execution-focused, with an emphasis on usability, safety, and alignment with how pharmacies operate day to day. Increasingly, the role also helps MedMe make better use of the clinical data captured on the platform, turning it into recommendations and opportunities that improve patient care and grow pharmacy services.

About MedMe Health

At MedMe, we are passionate about empowering pharmacists to provide services beyond just prescribing. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. With over 4,500 pharmacies using our software, we've facilitated more than 25 million patient services, transforming pharmacies into community health hubs across North America.

What You'll Do

• Collaborate with the Product team to design, refine, and iterate pharmacist-facing workflows, services, and platform features grounded in real-world pharmacy practice

• Contribute to product scoping discussions by applying clinical judgment and assessing feasibility, usability, and alignment with jurisdictional regulations

• Participate in structured feedback loops including UAT, internal reviews, pilot deployments, and post-launch evaluation cycles

• Interpret clinical guidelines, pharmacist scope of practice, and relevant policy or regulatory changes to identify required product behavior

• Translate jurisdiction-specific requirements into structured workflows, product logic, configuration decisions, and documentation expectations

• Design end-to-end clinical workflows that consider the patient's full care journey, not just a single appointment

• Clinically validate services and workflows against the requirements of each jurisdiction and protocol

• Support the planning and execution of clinical feature or service pilots, documenting real-world implementation constraints and operational edge cases

• Assist with internal enablement by supporting onboarding of new or updated clinical services and workflows

• Support data standardization across clinical services so the information captured is consistent and usable for value-based contracts, payer and specialty programs, and internal analysis

• Define the clinical opportunities and recommendations that platform tools can surface to pharmacists, such as care gaps identified from patient encounters

• Design clinical documentation to capture the information those recommendations depend on

• Help to create a library of clinical recommendations: the criteria behind each one, which patients it applies to, how often, and how it varies by jurisdiction and service model, with regular clinical review

• Proactively analyze clinical data to identify new service opportunities for pharmacies and bring evidence-based recommendations to Product

About You

• Licensed pharmacist in good standing with a Canadian provincial regulatory authority, with 3+ years of practice experience, ideally in community pharmacy

• Hands-on experience delivering expanded-scope services such as minor ailment assessment and prescribing, vaccinations, medication reviews, or chronic disease management

• Working knowledge of how pharmacist scope of practice and regulations vary across jurisdictions, and the habit of staying current as they change

• Ability to take a clinical guideline or regulatory change and turn it into specific, buildable requirements: what the workflow does, what gets documented, and where the edge cases are

• Systems thinking: you consider how a service fits into the patient's full care journey and into how a pharmacy runs day to day

• A high bar for clinical safety and accuracy, paired with a practical sense of what works in a busy pharmacy

• Comfort with data: you can work through service data in spreadsheets or BI tools, spot patterns, and back a recommendation with evidence

• Clear written and verbal communication; you can explain clinical reasoning to engineers and product trade-offs to pharmacists

• Ownership and follow-through in a scaling company where priorities shift and not everything is defined yet

• Bonus points: experience in health tech or pharmacy software (product, implementation, or clinical informatics); practice experience in more than one province or in the US; exposure to value-based care, payer, or specialty programs;…